SUPPORT

CUSTOMER CARE

“We strive every day to excel at sharing our footwear expertise and serving our customers to the highest standards possible.” -Boot World President Ed Stone

Our customers are the lifeblood of our business. To us, you’re family, and we treat you that way. If you need anything, just ask. Call, email, or come into any of our stores for superior service and support. We’re always here to help.

Customer Service Line: (888) 502-4600 x 108
Email: service@bootworld.com

Corporate Office Location:
7270 Trade St., Ste. 101
San Diego, CA 92121

RETURNS AND EXCHANGES

Didn't fit the way you expected? Color isn't what you thought it would be? You just changed your mind? At Boot World, if you are not completely happy with your purchase, we are not happy. With our No-Hassle Return & Exchange policy, return or exchange any product for FREE within 60 days of purchase.

• Products must be unused and show no signs of wear or damage
• Products must be returned in original packaging (all tags attached, footwear in original box, all provided materials present)
• When trying on your boots or shoes, please test the fit on a carpeted surface to avoid any wear/scuffs on the footwear sole
• Products must be returned within 60 days of the date purchased
• Shipping charges are non-refundable
• Free Returns or Exchanges are only applicable on orders within the continental United States
• Please allow 1-3 weeks for your return to be processed and payment refunded depending on your method of payment and your bank/credit card policy
• For returns or exchanges outside the window, or if you feel your product is defective, please email service@bootworld.com for further assistance

ONLINE PURCHASES

Contact us at service@bootworld.com to begin your return or exchange. Please make sure to include your name, email address, order number, and reason for return or exchange. When shipping back your product, please include a copy of the packing slip that came with your order. Online purchases can also be returned or exchanged at any Boot World retail store.

RETAIL STORE PURCHASES

For purchases made at our retail stores, we're happy to handle returns or exchanges at any Boot World location. We are unable to return or exchange in-store purchases online. Contact any Boot World location for additional information.

COMMERCIAL ACCOUNT PURCHASES

Commercial account customers, please contact our Commercial Products Division at commercialaccounts@bootworld.com for assistance with any returns or exchanges.

SHIPPING INFORMATION

SHIPPING POLICY

In-stock items will be shipped within 2-3 business days, we process and deliver orders Monday - Friday. We use a variety of shipping carriers to make sure your order is delivered to you as soon as possible. Items not currently in stock that are on backorder will be shipped as soon as possible. Please check order status for expected dates. Our shipping fees include all applicable handling fees. UPS does not guarantee delivery dates for some parts of Hawaii and Alaska and some other rural areas. We do not offer international shipping at this time.

FREE ONLINE SHIPPING OFFER

Free ground shipping on online orders $75 or more before tax and shipping charges, $5 flat rate ground shipping on all orders below $75. This offer is valid only in the 48 contiguous states. Not valid on special orders. Not valid on purchases made in-store.